Terms and conditions

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Driving lessons are provided subject to the Terms and Conditions stated below:

1) We reserve the right to amend driving lessons if we are unable to keep the appointment in the event of pre-booked driving tests, mechanical breakdown, sickness, pre-booked holidays, and any practical test booked or due to immovable traffic. 

2) At least 72 hours notice is requested from the learners to cancel pre-booked driving lessons, cancellations made with less than 72 hours notice will be charged at the full lesson rate. 

3) All lessons must be paid for in advance. Minimum 1 driving lesson has to be paid in advance.

4) Pre booked lesson packages may be booked at a discounted rate. In the event that any hours remain unused a refund may be provided. In calculating the amount to be refunded all hours already used will be charged at the standard hourly rate and not the discounted rate. 

5) Unused hours from pre booked packages will expire 2 calendar months from purchase unless agreed otherwise in advance. 

6) Online payments for gift vouchers expire after 1 month but can be extended if requested within the time limit. 

7) Driving test must only be booked with the agreement of the Approved Driving Instructor (ADI). Booking a driving test is not a guarantee that the student will be test ready by that date. 

8) The ADI/PDI will only provide a tuition vehicle for the purpose of taking the driving test if they consider the student to be of a sufficient standard so as to successfully pass the test. If the ADI/PDI does not consider the student to be test ready then the test date may need to be changed or cancelled. The decision of the ADI/PDI in this matter is final. 

9) Practical tests can be booked through the driving school, payment of the test fee must be made within 24 hours of the booking confirmation being issued. No additional charges are made for this service. 

10) Students may book their own test date however the availability of the ADI/PDI cannot be guaranteed. 

11) In the event of an unsuccessful attempt the student is required to maintain an appropriate level of practice ahead of any re-test. A schedule will be agreed with the ADI/PDI. Where a student does not maintain the agreed level of practice, the ADI/PDI may not provide the tuition vehicle for the purposes of taking the re-test. 

12) The driving school operates a zero tolerance policy towards all forms of bullying, harassment, and discrimination along with all forms of unreasonable behaviour. Driving lessons may be suspended or withdrawn at any time at the sole discretion of the ADI/PDI.

13) The student is responsible for obeying the Highway Code at all times and is therefore wholly liable for any fines, penalty points or prosecution as a consequence of their driving or any damages to the vehicle.

14)Learn2go driving school and its instructors reserve the right to change the hourly rate at any time. They will ensure they provide reasonable prior notice to the pupil.

15)Any block hours bought will be minimum each lesson 90 minutes.

16)intensive courses must be paid fully in advance. Intensive courses are non-refundable in any circumstance. Pupils must provide fourteen days notice to cancel the intensive courses from the 1st day of the course starts date. Intensive course must be completed within ten days.

17)The following applies to all bookings: your package is valid for a total of two months from the point of being assigned an instructor. Failure to complete these hours without any written agreement between instructor and pupil will result in invalidation of remaining hours.

18)instructor will communicate with student when they are outside of pick up address. If the pupil does not reply, the instructor will wait 15 minutes for student to come out. If the student does not reply or come out within those 15 minutes then the lesson will be cancelled and charged at your current lesson rate.

19)It is the students responsibility to contact the instructor to book lessons on a weekly basis.

20)The driving school allows 15 minutes waiting time for the instructor, due to unforeseen delays such as traffic, etc. Driving school cannot be responsible for lessons cancelled due to mechanical breakdown, the instructor reserves the right to rearrange a driving lesson to a time convenient to both you and the instructor.

21)Driving School has a strict no smoking policy.

22)If you decide to withdraw from the course: If the customer decides to withdraw from the course after it has started, the deposit paid is entirely non-refundable.

23) Zero-Tolerance for Abuse: Learn2go upholds a strict zero-tolerance policy regarding any form of abuse, harassment, or violence directed towards its staff, instructors, or associates. This policy is rigorously enforced to maintain a safe and respectful environment for all parties involved.

24)Learn2go (hereinafter referred to as “The Company”) recognizes the statutory rights of consumers to have a period for reflection and reconsideration of their contractual obligations. Accordingly, The Company offers a statutory cooling-off period of seven days from the time of contractual agreement or enrolment (hereinafter referred to as the “Cooling-off Period”), during which the consumer (hereinafter referred to as “the Client”) may rescind the contract without providing any justification and without incurring any penalty. The Client is entitled to a full reimbursement of any monies paid within this Cooling-off Period.

25)the pupil agrees the learn2go driving school may use photographs/videos of the pupil and the lesson at the social media platforms.

26)We reserve the right to refuse a driving lesson or terminate a driving lesson should the driver be under the influence of alcohol or any other substances that would contravene road safety.